Subway

Elvira Lautenschlager

SUBWAY®, Greater London & SUBWAY®, South Coast

“As the Development office for Subway® in Greater London we have been clients of Cranberry Communications for several years. We have always been particularly impressed with their customer service. The system they put in place in our London office works very well and any minor technical issues we encountered have always been resolved in a speedy and efficient manner. We recently added a new office in Winchester and installed the same telephone system which is now linked to our London system. Once again the implementation and the follow up customer service was very good. The team members at Cranberry Communications are always very helpful and friendly and we are very satisfied with the company.”

 

UAEXchange

Shiva Kumar – Deputy Manager

UAE Exchange, London

“We have had numerous installations for multiple sites and on each and every occasion the complete service from Cranberry has been commendable. They understand our business, appreciate our requirements and deliver every time.”

 

EPL&R

David Rossiter

Express Pipe Laying and Repairs Ltd, Hertfordshire

“On behalf of us all, I would like to extend my thanks to your team for the professional way that they handled our office move. Your engineer was extremely efficient and very helpful on the day of the move and has been a great help since getting the software completely up to date.”

 

NHS

Kate Woolterton – Practice Manager

Beechwood Surgery, Essex

“We have worked with Cranberry for 9 years and they have worked with us to try to get the best from our telephone system. We have built a rapport with the customer service team over this time, and they do their best to use their experience plus knowledge of our business to solve problems.”

 

Holden, driving satisfaction

Lance Wardill – Group IT Manager

Holden Group, Norwich

“Our 1st Unify system was installed back in 2006 and we have been very impressed with the whole team at Cranberry, so much so that we didn’t need to look elsewhere when we recently replaced it with our new Unify Phone system.”

 

Oxford Insurance London

Hakan Guleroglu

Oxford Insurance, London

“I really like how easy and pain-free these guys make it. It’s a one stop shop – they sort everything: equipment, engineering and support as well as line rental and calls at a great price.”

 

NHS

Pete Offer – Telecoms Officer

NHS Greater Eastern CSU

“As a part of the NHS, it is so important that our communications are fully operational at all times, that’s why we have been a customer of Cranberry Communications for over a decade! The system install was smooth and with minimal problems over the years. We’ve undergone a lot of changes within our organisation recently and Cranberry have dealt with and catered to all our needs throughout – the Support team are always on hand whenever we need them.”

 

Upton Suffolk Farms

Jean Purdy

Upton Suffolk Farms – Bury St. Edmunds

“The Cranberry team are an absolute pleasure to deal with.”

 

Brightcloud Technologies

Sam Webster – Operations Manager

Brightcloud Technologies, Daventry.

“We are new to Cranberry Communications this year and have been impressed with the install they carried out at multiple sites for us in June 2013. The engineers were knowledgeable and committed to the task. Downtime was avoided which is key to our business and when small issues did arise, their engineers worked very quickly to resolve them and stayed on site until we were entirely confident that everything was tested and working correctly. It was a big change and we are glad we’ve taken the steps to do business with Cranberry”

 

Andy Crane Transport Ltd

Andy Crane – Managing Director

Andy Crane Transport Ltd, Sandhurst, Berkshire

“Just wanted to drop you a quick note to thank you and your team for the outstanding service you have given Andy Crane Transport Ltd. After been broken into and the office ransacked where they managed to steal items including the telephone system from the wall, we were in fear of being without telephones for some time. You and your team not only sourced and supplied a replacement that day you also managed to get an engineer here as well to install and get it up and running, no mean feat, considering you are based in Norfolk ! Once again a big thank you from all of us.”

 

GTN

Kim Applegarth – Operations Director

Global Traffic Network UK & Europe, London.

“GTN (UK) Ltd have been with Cranberry since 2009 and we have just agreed to renew our service agreement with them. Cranberry provide timely support, at the level of expertise you need, when you need it most.”

 

Listawood Promotional Products

Richard Claxton

AT Promotions Limited t/a Listawood, Norfolk.

“We have been in contact with Cranberry Communications since 2009 when our telephone system was first installed. They take care of the maintenance of our system, our lines and calls, call logging and call recording – Everything all in one place with one point of contact. Being on first name terms with the head of technical support just makes life really easy.”

 

Billington's

Emma Forsdike

Billington’s (Part of British Sugar Plc).

“Cranberry installed our Unify telephone system back in 2003. Our phones are vital to the smooth running of the business so that’s why we chose to buy a well-known, quality brand from a company with a great reputation for customer service. We are really glad we did this – We’ve had excellent value for money and would recommend Cranberry Communications without hesitation.”

 

EMS, EMS-Grivory

Roger Williams – Chief Financial Officer

EMS-CHEMIE (UK) LTD, Stafford

“Cranberry gave us a first class service before, during and after the installation of our new Unify telephone system. Their onsite and back office installation and maintenance teams are a credit to their work ethic, they kept me informed as work progressed and were tenacious in ensuring that the installation process caused minimal loss of service. I would have no hesitation in recommending them to you.”

 

Edwin Jagger Ltd

Suzanne Kilcommons

Edwin Jagger Ltd, Sheffield

“The team at Cranberry have always been really helpful. We value their simple, jargon-free approach and no-question-too-small attitude to customer service. We have been a customer for a number of years and feel as important now as we did on day one.”

 

eCrimes Ltd

Chitt Bhardwa

eCrimes Ltd, London

“For many years we have been very impressed with Cranberry’s speed and professionalism when dealing with the differing requirements of the many sites we have worked with them to install. What a refreshing change, to deal with a communications company that takes care of everything and just makes life easy.”

 

Best Western Plus Centurion Hotel

Mark Manley – General Manager

Best Western Centurion Hotel, Bath

“We really value the support we receive from all the team at Cranberry Communications, their staff are friendly and their pricing is competitive and I am glad we will be working together for many years to come!”

 

Stephen John, hair, beauty, nails and tanning

Martin Davis

Stephen John Ltd, Bury St. Edmunds

“Stephen John Ltd have worked with Cranberry Communications since 2008. Cranberry Communications assisted us to design a bespoke telephone system to handle all our incoming and internal calls within our client focused business. Cranberry Communications contact us regularly to advise us of new technology and resolve any external threats to our system. On occasion when we have required support their engineers talk us through procedures over the phone in straight forward language which usually resolves any issues or remotely make adjustments to our system to improve our clients experience. When a site visit is required they are prompt to attend and we are up and running again in no time with minimal disruption for our clients. Cranberry communications provide Stephen John Ltd. with an excellent service by individuals many who have been with the company as long as we have. Thoroughly recommended!”

 

Zetes UK

Russell Newin Senior Network Administrator

Zetes UK, Maidenhead

“I can say with confidence that I would recommend Cranberry Communications to anyone. To run our business effectively we need a telephone system that just works perfectly full stop. With Cranberry, we have this all the time.”

 

Green Hippo

Ned Steele – Tech Support Manager

Green Hippo, London

“It is great to find a business partner that is forward thinking, technically knowledgeable and can manage a strongly IT literate customer with such ease.”

 

Sarantel Ltd

Vincent Blackhall – IT/Network Administrator

Sarantel Ltd

“As I’m sure you recall, your company recently installed a new telephone system at our Wellingborough site. We came to Cranberry due to your reputation and so our expectations were high from the off. It has to be said however that you surpassed them with your efficiency and sense of urgency. I have been most impressed with the level of customer service you offer.”

 

Ninja Tune

Simon Skevington – General Manager

Ninja Tune – London

“We have been using Cranberry for almost 13 years now and have always found them to be friendly, reliable and efficient. I would not hesitate to recommend them to any small business.”

 

Scott Bradbury Ltd

Hugh Murray – Director

Scott Bradbury Ltd – Newmarket, Suffolk

“We really feel that the team at Cranberry understand our needs as a local business. Whenever we have needed their help or advice they have given us just what we need. You won’t find any pushy salespeople here, just good honest advice, friendly staff and solutions that work.”

 

Philharmonia Orchestra

Luke Ritchie – IT Manager

The Philharmonia Orchestra – Waterloo, London

“We’ve worked with Cranberry for years, and we’ve been very happy with their level of customer service and technical expertise.”

 

Lindum

Ian Jones – Group IT Projects Manager

Lindum Group Ltd

“We just wanted to get in touch with you to thank you all for your help from start to finish with the move at our new Peterborough Office. Providing us with over 50 extensions the extra training for our staff on the system was exceptional. We look forward to working with you again on the next project! Great Job, well done – everyone was really pleased."

 

The Open Reality Group

Sam Webster – Business Operations Manager

The Open Reality Group

“We are new to Cranberry Communications this year and have been impressed with the install they carried out at multiple sites for us in June 2013. The engineers were knowledgeable and committed to the task. Downtime was avoided which is key to our business and when small issues did arise, their engineers worked very quickly to resolve them and stayed on site until we were entirely confident that everything was tested and working correctly. It was a big change and we are glad we’ve taken the steps to do business with Cranberry.”

 

21st Century Technology Solutions Ltd

Darren Maher – Business Systems Administrator

21st Century Technology Solutions Ltd, Croydon

“We engaged Cranberry to become our switch providers whilst building our new offices. They were originally chosen for their tailored solution to our needs and competitive pricing, however, it is their service and engineering that have really impressed. In the few occasions we have had to call upon them, they have been knowledgeable and thorough. Their staff are always personable, and issues have always been resolved within a reasonable timeframe”

 

BSW Case Study

A new ShoreTel system after a significant increase in the number of employees.

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Praxsoft Case Study

Praxsoft updates its customer support with OpenScape Office LX – resilient and scalable Unified Communications from Unify.

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Empire Cinemas Case Study

As with many retailers, Empire Cinemas has specific communication requirements in three main areas: Customer facing and servicing, Back office, Front of office.

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Higgs & Sons Solicitors Case Study

Communication is key to Higgs & Sons’ success, they take pride in high levels of customer satisfaction, but an ageing telephony system resulted in clients calling a round robin of phone numbers to reach partners.

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MG Owners' Club  Case Study

“We are delighted with the benefits that the new generation HiPath 3000 equipment brings. The integrated contact centre works very well and the training has really helped improve productivity in our office.” Richard Monk, MD.

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Servoca Ltd Case Study

Servoca relies on the telephone to stay in constant touch with business partners, candidates as well as the network on the whole 24/7. Servoca needed a reliable communications solution to live up to the demands of this busy environment.

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RASE Case Study

Royal Agricultural Society of England Gains a Cash Cow with ShoreTel. Upgrading an aging digital telephony system in time for an office relocation to add flexibility and improve the Society’s services.

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Horndean Tech College Case Study

HiPath 3800 and OpenScape Office HX solution have enabled Horndean to cut telephony costs, improve customer service and boost employees’ efficiency.

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McDonaldsCase Study

Find out how a a fully hosted solution with predictable monthly costs and highly reliable uptime for 20 restaurants reduced the client’s phone bill by 35% while uptime has never been higher.

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Trafford College Case Study

When North and South Trafford Colleges merged, the newly formed Trafford College needed a flexible and reliable system that would provide seamless communication across the college’s four sites.

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Conservatree Case Study

Conservatree, a graphic design and print company, knew it wanted to find an alternative supplier that would offer an IP-based communications system at a reasonable price and not tie it into any future upgrades.

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