<img height="1" width="1" src="https://www.facebook.com/tr?id=899063296883775&amp;ev=PageView &amp;noscript=1">
craberry logo

Talk to us about your business communication requirements

The Complete Agile Cloud Contact Centre from 8x8

Increase agent productivity while enhancing the customer experience

 

The Complete Cloud contact Center

The cloud-based solution that lets you focus on what’s really important: your customers

When customers need support - they want to communicate in their preferred channel - NOT YOURS. Don't miss opportunities to build long-term customer relationships because your communications platform doesn't support these channels.

Move to a Cloud Contact Centre to provide Facebook, Twitter, Web-Chat, Email and Voice channels to please your customers.

Your company’s most important asset: customer loyalty and the repeat business it brings. Don't lose that with outdated technology.

vcc-schedule-phone

Multiply agent productivity

Contact Center Analytics
contact-center-icons-analytics-1

Gain continuous insights into agent performance and contact center operations.

Quality Management
contact-center-icons-coaching-1

Resolve agent performance issues and speed up agent onboarding with targeted coaching and training.

 

Workforce Management
contact-center-icons-wfmgmt-1

Boost contact center efficiency with powerful scheduling, forecasting and reporting.

Agent Console
contact-center-icons-agentconsole-1

Empower agents to easily manage their customer interactions

Agent Supervisor Tools
contact-center-icons-sup-tools-1

Oversee every important metric in your contact centre.

CRM Integration
contact-center-icons-screenpop-1

Put customer information at the agent’s fingertips.

 

Agent-related expenses make up 75% of the cost of running a contact center.

With capabilities and tools from 8x8, it’s easy to maximize the value your agents bring to your business.

 

8x8 Contact Centre Editions:

X6


Speed to Resolution

 

 

 

X6 includes X4 capabilities plus:

  • 4,000 minutes per concurrent agent
  • One click subject matter expert access
  • CRM integration
  • Customer engagement analytics
 

X8


Customer Experience Transformation

 

  

X8 includes X6 capabilities plus:

  • Integrate voice, email, web chat and social
  • Advanced speech and interaction analytics
  • Predictive outbound campaigns
  • Quality, collaborative performance management
 

Cloud Contact Centre Prices

Enhance Customer Experience While Reducing Costs
8x8 Virtual Contact Center provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. Our solution is completely cloud-based, significantly reducing both your capital and operating expenses.

 
 

X6

£75 per month

X8

£135 per month

 
Unlimited Calling within 47 Countries
Barge, monitor, whisper
Call Recording - 10Gb Storage Included
Interactive voice response (IVR)
Skills-based call routing
Graphical call flow reports
Post-call survey
Queued web callback
Wallboards
Native CRM
HD video conferencing - 100 participants
HD video conferencing - 100 participants
Contact center analytics
Customer experience analytics
24/7 Support with7 global support centres
Inbound chat, email, social channels
Co-browse website
Outbound preview campaign dialer
Quality management
Speech transcription and analytics

X6

£75 per month

Unlimited Calling within 47 Countries
Barge, monitor, whisper
Call Recording - 10Gb Storage Included
Interactive voice response (IVR)
Skills-based call routing
Graphical call flow reports
Post-call survey
Queued web callback
Wallboards
Native CRM
HD video conferencing - 100 participants
HD video conferencing - 100 participants
Contact center analytics
Customer experience analytics
24/7 Support with7 global support centres

X8

£135 per month

Unlimited Calling within 47 Countries
Barge, monitor, whisper
Call Recording - 10Gb Storage Included
Interactive voice response (IVR)
Skills-based call routing
Graphical call flow reports
Post-call survey
Queued web callback
Wallboards
Native CRM
HD video conferencing - 100 participants
HD video conferencing - 100 participants
Contact center analytics
Customer experience analytics
24/7 Support with7 global support centres
Inbound chat, email, social channels
Co-browse website
Outbound preview campaign dialer
Quality management
Speech transcription and analytics

8x8 Advanced Contact Centre Features

8x8 call centre software solutions come with all the features you need to support customer service departments, telesales, help desks and sales team

  • Analytics
  • Speech Analytics
  • Quality Management
Analytics

Dashboards for Instant Insights

8x8 Analytics brings powerful graphical tools that reveal actionable business insights.

Highly visual and intuitive dashboards provides instant understanding of call centre performance. Powerful tools show you what is going well and where you need to focus resources to improve your customer experience.

• Big Picture Dashboard: See how customer contacts are interacting across all media and queues. Instantly understand how many calls are being handled and how many are being abandoned.

• Queue Dashboard: Get insight into the call volume and performance of each of your queues across all media. And check up on how your customers are being handled by lassoing into groups of queues to quickly drill down.

• Agent Comparison Dashboard: See how all your agents are performing against key metrics, regardless of what group they are in or which queues they are supporting.

• Agent Group Dashboard: Gain insight into which agent groups are handling which types of interactions, to ensure that the right folks are helping the right customers.

Download Analytics Datasheet
Analytics
Speech Analytics2

Transform customer calls into business insight

Recorded customer interactions contain a vast amount of untapped data that gets to the heart of your customers’ concerns. With 8x8 Speech Analytics, automated speech-to-text transcription extracts valuable insights from these unstructured voice conversations.

Gain Visibility and Insight

• Unlock the voice of your customer

• Pinpoint problems

• Identify new opportunities

Boost Productivity

• Enable efficient, targeted quality management

• Reduce time researching and evaluating calls

• Empower more productive coaching

Contain Costs

• Predict and prevent customer churn

• Identify redundant inquiries and address them in self-service

• Install in minutes, with minimal investment

Speech Analytics Datasheet
Speech Analytics2
Quality Management

Collaborative Performance Management

Tightly integrated cloud-based quality management solution that enables collaboration to drive exceptional results

Agents can account for up to 75% of your total contact center cost. So how can you most effectively engage agents to measure and improve performance while ensuring high quality customer interactions?

8x8 Quality Management is the answer.

8x8 Quality Management offers innovative collaboration tools not found in other solutions. This modern approach to performance management drives quicker and more productive knowledge sharing resulting in more engaged agents, lower  attrition and better outcomes.

• Quickly create and customise scorecards to provide agents with ongoing feedback.
  Easily build evaluation templates that support a variety of question types (yes/no, multiple choice, single answer, 1-10 scale)
  Flexible scorecards to structure and rationalise feedback
  Timeline allows you to easily navigate within a call
  Separated agent and customer waveforms for efficient reviews
  Adjustable, high quality screen recordings
  Notes and reviews available on screen within the review environment
  Administrator reports and scorecard-building tool
Quality Management Datasheet
Quality Management
 

8x8 X Series Cloud Phone System

X Series, One Cloud Solution for Voice, Meetings, Collaboration, Call Centre and More

8x8X Series is a state-of-the-art business cloud communications system that provides the same powerful features used by big corporations at an affordable price.

voe-header-image-small
Learn more about the 8x8 Cloud Phone System

Datasheets to Download

Learn more about the 8x8 Cloud Contact Centre

Contact Centre Analytics

Awesome Salesforce App

Contact Centre Speech Analytics

 

Alternative Solution: Mitel MiCloud Contact Centre

Take advantage of this all-in-one, hosted call centre solution with enterprise-grade performance.
Designed for Easy Operation
Key Features for Optimal Performance
Real-Time Actionable Reporting
WallboardQueue
Learn more about Mitel MiCloud Contact Centre

Further 8x8 Contact Centre Resources

8x8 Proactive Chat Datasheet

X8 Editions Datasheet

Queued Callback Datasheet

Contact us to see how we can help

Give us a call on
01553 666100
Drop us an email here
Complete our form and we’ll call you back

Success stories and further information

Whether you are a small business or a global brand, Cranberry Communications help organisations achieve their business goals and reduce costs using our Communication Stack (Voice, Data, Wi-Fi & Internet). The dedicated team at Cranberry have a total commitment to your success. 
 
Your success is our success.

50% increase in contact lookup with MiCloud Connect

Advanced omni-channel contact centre capabilities engage fans better

8x8 Elevates Overall Customer Experience for Millions of Students

Feefo simplifies customer communications with Mitel

Empire Cinemas gives cloud communications the red carpet treatment

Cloud-based Communications Can Give You the Inside Track




Consistent, unified communications experience at the new stadium and within the rest of the organization

Logistics Group Save 69% with Mitel MiCloud Phone System

Resources

Downloadable resources on Cloud Phone Systems, Contact Centres, Wireless and much more. 

Latest News & Blog Posts

Keep up to date with business communications from Cranberry

Get in touch

Contact Cewntre copyEmail us at


hello@cranberry.co.uk

 

Call us on


01553 666100

 

Email Support at


support@cranberry.co.uk

 

Pricing Request

Successful relationships start with a first step.