The cloud-based solution that lets you focus on what’s really important: your customers
When customers need support - they want to communicate in their preferred channel - NOT YOURS. Don't miss opportunities to build long-term customer relationships because your communications platform doesn't support these channels.
Move to a Cloud Contact Centre to provide Facebook, Twitter, Web-Chat, Email and Voice channels to please your customers.
Your company’s most important asset: customer loyalty and the repeat business it brings. Don't lose that with outdated technology.
Gain continuous insights into agent performance and contact center operations.
Resolve agent performance issues and speed up agent onboarding with targeted coaching and training.
Boost contact center efficiency with powerful scheduling, forecasting
Empower agents to easily manage their customer interactions
Oversee every important metric in your contact
Put customer information at the agent’s fingertips.
Agent-related expenses make up 75% of the cost of running a contact center.
With capabilities and tools from 8x8, it’s easy to maximize the value your agents bring to your business.
X6 includes X4 capabilities plus:
8x8 Analytics brings powerful graphical tools that reveal actionable business insights.
Highly visual and intuitive dashboards
• Big Picture Dashboard: See how customer contacts are interacting across all media and queues. Instantly understand how many calls are being handled and how many are being abandoned.
• Queue Dashboard: Get insight into the call volume and performance of each of your queues across all media. And check up on how your customers are being handled by lassoing into groups of queues to quickly drill down.
• Agent Comparison Dashboard: See how all your agents are performing against key metrics, regardless of what group they are in or which queues they are supporting.
• Agent Group Dashboard: Gain insight into which agent groups are handling which types of interactions, to ensure that the right folks are helping the right customers.
Recorded customer interactions contain a vast amount of untapped data that gets to the heart of your customers’ concerns. With 8x8 Speech Analytics, automated speech-to-text transcription extracts valuable insights from these unstructured voice conversations.
Gain Visibility and Insight
• Unlock the voice of your customer
• Pinpoint problems
• Identify new opportunities
Boost Productivity
• Enable
• Reduce time researching and evaluating calls
• Empower more productive coaching
Contain Costs
• Predict and prevent customer churn
• Identify redundant inquiries and address them in self-service
• Install in minutes, with minimal investment
Tightly integrated cloud-based quality management solution that enables collaboration to drive exceptional results
Agents can account for up to 75% of your total contact center cost. So how can you most effectively engage agents to measure and improve performance while ensuring
8x8 Quality Management is the answer.
8x8 Quality Management offers innovative collaboration tools not found in other solutions. This modern approach to performance management drives quicker and more productive knowledge sharing resulting in more engaged agents,
X Series, One Cloud Solution for Voice, Meetings, Collaboration, Call Centre and More
8x8X Series is a state-of-the-art business cloud communications system that provides the same powerful features used by big corporations at an affordable price.
Successful relationships start with a first step.
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