The Future Cities Catapult is a government supported centre for the advancement of smart cities.
Their mission is to help UK firms develop innovative products and services to meet the changing needs of cities and to sell them to the world. They help put SMEs in touch with companies and organisations who can make them bigger and better.
Adam Ferrett is responsible for IT support within the business and was tasked with sourcing and deploying a new phone system. He looks after the day to day IT needs of the organisation, including help and support along with rolling out and implementing new solutions and software.
The MiCloud solution was predominantly required to resolve issues within the Reception team, where functionality was previously an issue. The Reception is key to their business - Adam Ferrett told us:
“We were looking for a decent switchboard solution that tied into our Cloud Office 365 environment along with an IVR platform. And that was the one thing that Mitel and Cranberry could provide for a realistic cost"
"Others had quoted for a solution, but it was an insane amount of money compared to Cranberry and the Mitel Micloud Connect solution"
The team spends 80% of their time on the telephone, so being able to swiftly transfer calls was a necessity.