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Managed Business IT Support

  • Simplify IT

  • Ramp up data security

  • Keep employees’ devices up to date

  • Latest updates for Windows 11 and Office 365

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Unlimited UK support

All our IT Support Solutions offer unlimited support calls and tickets, so you are never limited by your IT Support Company.

Hardware covered

We don’t just stop at software, we can also arrange support for broken down hardware such as PC’s & Network switches too.

From everyday tasks to bespoke projects

Whether your team needs help from resetting a password to project managing a complete office move in terms of technology. We are the team to support you.

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What We Support

Our engineers and consultants are trained across our core set of products:

Users
  • Microsoft Windows
  • Apple Mac
  • Microsoft Office
  • Microsoft 365 Business 
  • Microsoft Teams
  • Microsoft SharePoint/OneDrive
  • Azure AD
  • Microsoft Active Directory
  • Windows PowerShell
Services
  • Cyber Security/Anti-Virus
  • Backup and Restore
  • Automated Staff Cyber Security Training
  • Zero Trust deployment
  • Regular Simulated Phishing Attacks
  • MFA – Multifactor Authorisation
  • Cyber Essentials
Servers
  • Windows Servers
  • Linux Servers
  • Server Virtualisation (Hyper-V & VMware)
  • Windows PowerShell
Solutions
  • Router/Firewall/VPN
  • Managed Network Switches
  • Wi-Fi
  • Internet Connections
  • Cloud Phone System/Contact Centre
  • CCTV
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How We Support

All IT support is undertaken by our UK based Help desk consisting of 3 Tiers. 

Tier 1 – IT Support customer service
  • Basic help desk resolution and service desk delivery
  • Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
Tier 2 – IT Support Engineer
  • In-depth technical support
  • Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1
  • Tier 2 technicians have experience with programming or using the products
Tier 3 – Senior IT Engineer
  • Expert product and service support
  • Tier 3 engineers have access to the highest level of company and product information. They can provide solutions for a wide variety of technical problems.

Access

 The IT Support can be accessed via:

  • Phone
  • Email
  • Cranberry Web Chat
  • Windows Desktop

IT Support Availability

  • Monday – Friday
  • 8 am – 5pm
  • Excluding Bank Holidays
  • 24/7 365 days a year coverage with our Gold Support Plan

What We Do For You

Unlimited IT Support

Ensures that your IT services run smoothly with the absolute minimum downtime.
Contact as many times as needed, without any additional cost to your business.

SLA (Service Level Agreement)

Critical 1 Hour (30 min target)
High 2 Hour (60 min target)
Medium 4 Hour (2 hour target)
Low 8 Hour (4 hour target)

Install Remote Monitoring Software

Automatically updating to ensure you always see the full picture. Providing updates at-a-glance, with the Network Discovery software add-on you have real-time visibility of all the digital assets and open ports within your monitored networks, irrespective of network firewalls.

9/5/365 Monitoring of your Endpoints (PC/Mac/Laptop etc)

  • Windows/macOS service monitoring

  • Disk space check

  • Anti-virus check

  • Critical event checks

  • Disk health check

  • Deploy & Manage Endpoint Protection (Server/PC/Mac/Mobile)

  • Threat Protection & Detection

  • Email Security

  • Web Browsing Security

  • DNS Filter

Install Microsoft 365 Suite

Cranberry IT will configure all new starters at no cost, assuming all hardware and software is procured through Cranberry.

  • Create & configure user and permissions on Microsoft tenant (M365/Exchange/Azure/SharePoint)

  • Initial login and user config on device

  • Debloat Windows Pro 10/11

  • Install up to most recent OS update

  • Install security software

  • Install remote monitoring management agent

  • Install & configure Microsoft 365 Apps

  • Ship PC/Laptop to New Starter

Initial network discovery to provide a comprehensive security scan and complete view of all your end-user networks and devices. digital assets and open ports within your monitored networks, irrespective of network firewalls.

24/7/365 Monitoring of your Network & Cloud Infrastructure

Ensure that you’ll always have clean and accessible copies of business-critical data.

  • Reliable backup to secure cloud data centres

  • Easily back up disks, partitions, and files 

  • Store the backups in secure, remote data centres

  • Quickly recover selected files, folders, applications, or an entire system


24 Month Standard Data Retention Policy comprising:

  • 7 x Daily backups

  • 4 x Weekly backups

  • 24 x Monthly backups

Software Patches are carried out by the IT Support Team and/or via our automated patch management tool for the following devices:

  • Windows end points

  • Apple MacOS end points

  • Mobile devices

  • Servers

  • Virtualised Servers


The IT Support Team will review security software patch releases. These will be prioritised based on the severity of the vulnerability.

Securing your business

IT support isn’t just about when things go wrong. We ensure that your systems, client data and teams are working in a cyber secure and protected fashion as best as possible to protect against any untoward threats. We can also offer these great benefits.

  • Unlimited Cloud Backups
  • Full System Audits
  • Great UK Support

Why Cranberry?

We get it, choosing providers is hard and there’s lots of companies and providers offering so many solutions. At Cranberry we’ve been in the industry for over 20 years so we get how hard it can be. We think we have the perfect mix of value, experience and UK support to make sure your systems work as you need them too.

UK Support

Whilst our systems have industry leading uptime sometimes things can go wrong! That’s where we come into our own, by default we offer 1, 2, 4 & 8-hour response times depending on the severity of your issue. However, we also offer immediate support for any major incidents, where we have anaverage response time of 15 minutes.

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Cranberry Customers

Cranberry not only saved us money with our mobile contracts, phone system business and internet but also assisted us with issues we were having with our previous provider. We cannot fault the service received and they are always available with advice or help when needed. We now place all our communication needs with Cranb erry and would happily recommend them.

Organisation:
Insurance

Solution:
Mobiles, Phone System & Internet

Our Partners