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IT Support

Taking Care of Your Business IT Systems Like Our Own

Sometimes technology can be a nightmare! Even more so when you really need to send that email or make that call. Our IT Support Engineers and Account Managers are on hand to take away the stress and let you get back to work.

Unlimited UK support

All our IT Support Solutions offer unlimited support calls and tickets, so you are never limited by your IT Support Company.

Hardware covered

We don’t just stop at software, we can also arrange support for broken down hardware such as PC’s & Network switches too.

From everyday tasks to bespoke projects

Whether your team needs help from resetting a password to project managing a complete office move in terms of technology. We are the team to support you.


What We Support

Our engineers and consultants are trained across our core set of products:

Users
  • Microsoft Windows
  • Apple Mac
  • Microsoft Office
  • Microsoft 365 Business 
  • Microsoft Teams
  • Microsoft SharePoint/OneDrive
  • Azure AD
  • Microsoft Active Directory
  • Windows PowerShell
Services
  • Cyber Security/Anti-Virus
  • Backup and Restore
  • Automated Staff Cyber Security Training
  • Zero Trust deployment
  • Regular Simulated Phishing Attacks
  • MFA – Multifactor Authorisation
  • Cyber Essentials
Servers
  • Windows Servers
  • Linux Servers
  • Server Virtualisation (Hyper-V & VMware)
  • Windows PowerShell
Solutions
  • Router/Firewall/VPN
  • Managed Network Switches
  • Wi-Fi
  • Internet Connections
  • Cloud Phone System/Contact Centre
  • CCTV

How We Support

All IT support is undertaken by our UK based Help desk consisting of 3 Tiers. 

Tier 1 – IT Support customer service
  • Basic help desk resolution and service desk delivery
  • Solve common problems such as username and passwords issues, menu navigation, verification of hardware and software, installation issues, and setup.
Tier 2 – IT Support Engineer
  • In-depth technical support
  • Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1
  • Tier 2 technicians have experience with programming or using the products
Tier 3 – Senior IT Engineer
  • Expert product and service support
  • Tier 3 engineers have access to the highest level of company and product information. They can provide solutions for a wide variety of technical problems.

Access

 The IT Support can be accessed via:

  • Phone
  • Email
  • Cranberry Web Chat
  • Windows Desktop

IT Support Availability

  • Monday – Friday
  • 8 am – 5pm
  • Excluding Bank Holidays
  • 24/7 365 days a year coverage with our Gold Support Plan

What We Do For You

Unlimited IT Support

Ensures that your IT services run smoothly with the absolute minimum downtime.
Contact as many times as needed, without any additional cost to your business.

SLA (Service Level Agreement)

Critical 1 Hour (30 min target)
High 2 Hour (60 min target)
Medium 4 Hour (2 hour target)
Low 8 Hour (4 hour target)

Securing your business

IT support isn’t just about when things go wrong. We ensure that your systems, client data and teams are working in a cyber secure and protected fashion as best as possible to protect against any untoward threats. We can also offer these great benefits.

  • Unlimited Cloud Backups
  • Full System Audits
  • Great UK Support

Why Cranberry?

We get it, choosing providers is hard and there’s lots of companies and providers offering so many solutions. At Cranberry we’ve been in the industry for over 20 years so we get how hard it can be. We think we have the perfect mix of value, experience and UK support to make sure your systems work as you need them too.

UK Support

Whilst our systems have industry leading uptime sometimes things can go wrong! That’s where we come into our own, by default we offer 1, 2, 4 & 8-hour response times depending on the severity of your issue. However, we also offer immediate support for any major incidents, where we have anaverage response time of 15 minutes.

Cranberry Customers

Cranberry have been great from start to finish. From sales through to aftercare, we cannot fault what Cranberry do. Product recommendations to improve the business have been ex c eptional, all at competitive rates. Quick response times, excellent customer s ervice, a great company ! Cranberry will definitely be our 1 st point of call for all future communication projects and upgrades.

Organisation:
Logistics

Solution:
Cloud Phone System, Network as a Service & Router

Our Partners