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RingCentral
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World-class infrastructure
Call, meet and message all in one place. RingCentral is a single platform that makes it easy to communicate with employees, customers and everyone in between. With a global network of 400,000+ customers, including Lush Cosmetics and Waitrose & Partners, connect your teams on a modern platform you can trust.
Welcome to RingCentral
The Phone system that helps teams achieve more.
Powerful intelligence, workflow automation, video, messaging, and more.
Call, fax or chat in one app
Advanced features that include IVR (Interactive Voice Response), Call Queues and Multi-Site.
Built-in analytics for quick insights
Monitor call quality, usage, device status, and setup alerts. Let everyone from IT, sales, marketing, HR, and others discover their own “aha!” moment with customizable dashboards and real-time insights.
The phone system that moves with you
Flip calls between a softphone, desk phone, or mobile device in one tap. Switch phone calls to video meetings with one click.
Boosting Productivity with RingCentral Cloud Phone System
In today's fast-paced remote and hybrid work environments, effective communication tools are essential to keep teams connected and productivity soaring. RingCentral, a leader in cloud phone systems, is taking it a step further with ground-breaking innovations in their platform.
Features designed to solve productivity challenges for hybrid teams:
Next-Gen Business Analytics for Informed Decision-Making
Empower Managers
RingCentral introduces next-generation call analytics that go beyond traditional IT capabilities. Now, managers can harness powerful data insights to make informed decisions. Custom reports and dashboards enable managers to:
- Make staffing decisions based on call volume
- Assess team performance in terms of call handling productivity
- Understand call activities tied to sales and revenue outcomes
Optimise workflows
Troubleshooting has never been so easy. Identify issues fast with pinpoint accuracy and live and historical quality-of-service reporting.
Anticipate opportunities
Never miss a chance to take action with alerts and subscriptions delivered right to your inbox.
Smarter Meetings with AI - Powered Features
In the era of back-to-back meetings, RingCentral includes features to streamline and enhance meeting experiences.
Live Transcription
Say goodbye to missed meetings! RingCentral automatically transcribes entire meetings in real-time. This feature not only helps those who join late catch up without disruptions but also supports hearing-impaired participants, making video meetings accessible to everyone.
Meeting Summaries
Automatic meeting summaries. Users can quickly grasp the key points of a meeting through a short-form summary, complete with a video highlight reel and keywords, saving valuable time.
Infinite Whiteboard
Replicate the in-person meeting room experience virtually with the infinite whiteboard feature. Participants can illustrate ideas in real-time using free-form drawing, virtual sticky notes, images, and annotations.
Hardware Partnerships
RingCentral expands its hardware partnerships with Logitech, Poly, and Yealink, offering more options for users.
Share Content from Your Phone's Back Camera
Break free from the limitations of selfie cameras! RingCentral users can now share their smartphone's back camera in a video meeting, providing a unique perspective and enhancing collaboration. This feature is now available to all RingCentral users.
Enhancing Physical Meeting Room Experience
RingCentral Rooms bridges the gap between in-office and remote workers. New features include:
- Seamless Mobile to Room Transition
Users can seamlessly switch from a mobile meeting to a meeting room with just one click.
- Rooms as a Softphone
Make phone calls using the same mic, speaker, and tablet controller setup as RingCentral Rooms, eliminating the need for separate phone hardware.
- Content Sharing to Nearby Meeting Rooms
Share content from the RingCentral desktop app to a meeting room via Bluetooth, facilitating easy collaboration without connecting to a video meeting.
- SIP-Based Hardware for Video Meetings
For those without a compatible setup for RingCentral Rooms, the Room Connector add-on license allows businesses to use existing conference room hardware for video meetings.
As remote and hybrid work is now the norm, RingCentral continues to lead the way with innovative features that prioritize seamless communication and enhanced productivity.
RingCentral App Integrations
Streamline your business
With RingCentral there's no need to jump between applications to send a message, make a call, or join a video meeting.
Get more done together with the largest ecosystem of integration apps in the communications space.
RingCentral integrates with 200+ companies.
Armor yourself with integrations
Varied and powerful integrations are the crowning glory of flexible communications. Thanks to integrations, you can not only get an advanced unified communications tool covering phone, messaging, and video, but you can also easily integrate your communications tool into business applications you already use—instantly improving your flow of work.
- 69% of workers waster up to 60 minutes a day navigating between apps
- 56% find searching for information in different apps is disruptive
Integrate like a pro
Integrate hundreds of apps like Microsoft 365 and Google Workspace into the tools you use every day. RingCentral integrates with 200+ companies putting an end to app switching, get more done with the largest ecosystem of integration apps in the communications space.
Why Cranberry?
We get it, choosing providers is hard and there’s lots of companies and providers offering so many solutions. At Cranberry we’ve been in the industry for over 20 years so we get how hard it can be. We think we have the perfect mix of value, experience and UK support to make sure your systems work as you need them too.
UK Support
Whilst our systems have industry leading uptime sometimes things can go wrong! That’s where we come into our own, by default we offer 1, 2, 4 & 8-hour response times depending on the severity of your issue. However, we also offer immediate support for any major incidents, where we have anaverage response time of 15 minutes.
Cranberry Customers
We’ve enjoyed working with Cranberry over the years on various phone systems and have always found them to be really helpful, quick in their responses and very capable when answering even the most obscure questions. When the pandemic arrived, it was clear we had to make a 180-degree turn and head towards a cloud contact centre solution much sooner than we had expected. We definitely consider Cranberry to be an extended part of our team and would happily recommend them to anyone
Organisation:
Swim England
Solution:
Contact Centre
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